This was a great course that outlined the fundamentals of Technical support and I appreciated the aspects of course. I learned about many aspects of the computer, software, hardware etc. I would highly recommend this course if you are thinking about Technical support or a career in IT.

For an initial course I found it objective, if you read all the proposed documentation will help you, as a student we cannot be content with just what is presented to us, go there and search, get out of your comfort zone, don't underestimate, this is just 1 part of a series of 5 courses.

This course provides learners with technical fundamentals of the computer system along with Binary Code, Customer Support, Linux Troubleshooting, networking, to mention just a few. It is a highly recommended course for anyone interested in venturing into the Information Technology field.

Great starting class, a lot of it was review for me, though there was even more l learn through this class that I did not know, but was very happy to learn. Especially the networking part of the class and the remote into another computer was also where I learned a lot too. Great class!

I love this course! Even though I was already fairly familiar, on a personal basis, with the world of IT, this course was excellent at refreshing what I already knew in a way that wasn't boring and teaching me things that I didn't know. It is definitely worth the time, effort, and price!

It was really good and encouraging for me, I have learnt a lot from this course relevant to IT field even except that now I know that I can have a good job and good carrer without having 4-year degree from university, I really appreciate and thank you so much for all you have done.....

It is a good course for complete beginners. it's easy and flexible to learn and gives a good understanding of the basic concept of computer IT support Fundamentals. you can understand how the internet works how computer interacts with each other and much more aspect of computer history.

I have learned a lot from this course. I really appreciate how each instructor makes concepts really easy to understand.This course has encouraged me to continue learning about IT.I am so thankful that I have completed this course even though I encountered alot of hiccups along the way.

this course is good for begginers but even for expert developers like me haha. i think in life and job of diferent developer is so import to learn diferent knowledge about technologies, the world and technology always chance everyday, for this reason is recomended don´t stop to learning

This course summarizes the basics in a very digestible way. I would very much recommend this course to someone who wants to get to know IT and get started. Also recommended if you know the concepts superficially and want to do a review before getting to the more technical stuff. Thanks!

This is the best Technical Support course I have ever taken, so straightforward and easy to understand. I really enjoy how everything was explained using the most basic example and a clearer understanding for the student. The instructors were really amazing with good practical examples.

Fantastic course! It would be helpful to other students if someone would review the scripts for errors. The translation isn't always very good and is sometimes confusing. Other than that the course was very well built. Great job from someone who has taken college online courses as well.

Excellent introduction to the different areas of knowledge necessary for becoming an IT Support specialist. I had user-level knowledge, but lacked a structured background. This was a great way to find out what I need to know. I'm looking forward to taking further, more in-depth courses.

This course serves as the basic fundamentals of the whole course. Fairly basic stuff, easy to get a handle of, and does a good job setting up or helping you decide if the later courses are for you.

Overall, very excited to continue to the more detailed courses after completing this one.

Having been in technical support in the past I can say that this training, while short, can really bring someone up to speed quickly. This course alone should be the training for most support positions or used in conjunction with already created in house materials to reinforce training.

I absolutely loved this course. It helped me review things about technology that I already knew while opening new knowledge to me, like counting in binary. I also loved the labs; they were an incredibly creative way of testing us and giving us practical experience all in the same move.

I am so happy I let my curiosity and passion for learning more about computers and their functions, begin this journey. This is only one of the many steps I've began taking for a better understanding in such. Thank you for making learning this accessible, understanding, and not boring.

I feel extremely happy to share my experience with coursera, I am so thankful for offering this precious course where i covered almost all the important sections for my future career goals in the world of IT. To be frank this was the best online course that i had gone through so far...

I didn't expect to learn so much in an online course. This was put together very well. It challenges you to really study and explore all the different ways of learning; watching videos, reading, assessments, and writing your own thoughts along the process. I can't wait to explore more!

The title says Fundamentals, but it has a lot of cool details inside, even for some experienced professionals. Highly recommend this course. The instructors are all very knowledgeable and nice in the way they teach. Exercises are engaging and support learning. Very well crafted course.

This was an amazing course. I won't lie, I learned many of the things that I was taught in my secondary school, but I never knew how applicable they were to problem-solving. I learned the essence of customer service and how the technical skill offered in this course is applicable here.

Great fundamentals course! Really simple concepts here that didn't take too long to learn, if I didn't already know them. Not trying to knock the course - it's a terrific course for those new to the field, and was a great refresher course on most things, and I did actually learn stuff!

The course should include intructions for those students using MacBooks. I have been stuck on quicklabs for days and cant move forward. Tried all the troubleshooting options given from support team and still go to next step. It is fustrating because it is affecting my completion time.

It is really fundamentals. Very basic that tech person should already known. So do not expect much from this course. However if you are not tech person, this will help you a lot to understanding fundamental of tech support. So I think it great for some but just a casual time for most.

Great course, well done Google on creating such a easy to understand course for beginners and such a smooth refresher for those IT Pros like myself. I'll definitely recommend this to anyone looking to inter the Information Technology Industry. - iTsteve of Natural Technology Solutions