The course is good at presenting the subject matter without overwhelming the student. I found the sections on preparing a resume and handling an interview well done and gave me a view of understanding skills I have developed in other employment and how they can be carried over to an IT role.

I loved this course. The content was very interesting and presented in a way that made it easy to take up and feel less bored. I especially liked how it was broken down into small 5 or 10 minute videos which together made up such important technical content that was could be easily digested.

A good experience though was challenging when it came to using the weblabs for the very first time. After that episode, it became smooth-sailing. The tutors were superb too. I appreciate the knew knowledge and skills i acquired. I am now looking forward to the next course in line. Thank you.

Great intro course to IT. I took this course coming from a health background- I have been a registered nurse for 8 years now- and I had no prior formal IT training. I appreciate everything I learned and look forward to using this knowledge as I transition from bedside nursing to an IT role.

Brilliant course to learn the basics of IT and support, provides basic knowledge on the internet, hardware and operating systems. My favorite module was that on troubleshooting which demonstrated live scenarios of troubleshooting and how best to handle them to achieve customer satisfaction.

It was challenging in the best way. The instructors were clear a precise. I can't believe I know how to build a computer! If I had to critique I would say to make it where the corrections of information is able to be saved in a note. Otherwise Coursera is awesome and they make you think:)

a beautiful course for beginners in IT Field for me it was a great experience to refresh my information about easy part of this because as i say recently i work an IT Specialist for Syriatrust for Development from 3 years till now but i want this courses from google to work outside of syria

Very interesting program. Teach basic Fundamental about IT, perfect if you don't have any IT background. But this program is too simple and easy for me plus I don't get encouragement from work because according to our IT Dept. It won't get credited for getting an IT job in their department.

Thank you for the opportunity to gain the knowledge from Technical Support Fundamentals. I'm confident today I would be an ideal candidate for an entry-level role in an IT Support capacity. Onto the next course "The Bits and Bytes of Computer Networking." Enjoy the day! Wanda D. Parsons

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I will like to use this medium to thank Coursera and Google for this wonderful opportunity to study this course, it was a great experience, the teachings and the teachers were well organized, and I enjoyed every bit of my learning, I am still looking forward to take more courses. THANK YOU

Technical support fundamental course had really helped me gain insight on how computers work, how the information is sent across the network and how to troubleshoot the errors in the system. The whole journey had been very exciting and really looking forward to my next course in the module

It was a interesting experience follow IT Fundamentals steps to learn more about Support and Technology world, since first week of course progress I feel the google worry with the information shared from your team of Professionals and care about learnings and subject addressed. I recommend

I absolutely LOVED this course. I feel like I got a wide range of information on many different parts of IT. I don't have a degree in Computer Science or Software Engineering yet, but this course was easy to follow along and kept my attention all the way through. I definitely recommend!

I finished this course with in one week and I was so happy and grateful for this opportunity. Each instructors, videos, labs, supplemental reading help me understand this courses letter better. I enjoy the pop up error correction notes helped me better understand and reinforce the videos.

One of the best introductory course for IT systems and fundamental knowledge of its architecture which is missed by non-CS degree holder even in post-graduate degree programs. Certainly it provided a robust background in IT support for self, organization and a candidacy for fulfilling job.

I was inpressed about all the stuff I review in this course, but also I was inpressed about the Quicklabs. It was interesting that in this course we used real servers in the cloud. Now, I want to keep learning about it, I want to increase my knowledge in tech, specially in troubleshooting.

A great overview and introduction to the world of IT. It is broken down into easy to digest sections and the language is general enough for a beginner to understand while still being informative. Good balance between the technical aspects of computing and the human element of Tech Support.

At this price,the amount of knowledge Google is providing is Amazing. The course has extremely valuable knowledge,explained very nicely by the guides. The course is designed in a such a pattern that anyone with no prior technical knowledge can undertand the content. Great Quality Content!

This was an incredible course to be apart of and thank you to all the people in these videos that help me to better understand what IT is and what I can do with these skills I've gained, the Course was detailed, organized smoothly, and was very professional. Thank you Google and Coursera!

I learned

The history of computer.

The component of computer.

Networking, IoT.

How to use Linux through Ubuntu-how to use window.

How to use code like sudo apt-get install/remove to install and uninstall a software in Linux.

How to be a great customer service.

How to prepare technical interview.

This course is perfect for anyone just starting in the field of IT Tech Support. It's backed by Google and I couldn't be happier with the Coursera platform. I enjoyed the material, the quizzes and actually found I was immediately able to apply some of these principles to my everyday life.

While I knew most this information it was a great re-introduction to it all, and was packaged in a great, accessible and interesting format with lots of great examples and videos and things to play with. I'm very much looking forward to the next course in the certificate training program!

I recently completed the "Technical Support Fundamentals" course on Coursera, and it was an outstanding experience. The course is well-structured, practical, and the instructors make complex topics easy to understand. Highly recommended for anyone looking to start a career in IT support!

I had previous experience with tech but thought the learning was great and I definitely was able to learn new ideas and the labs were helpful. My only complaint was the video sound was not synced. I was using Bluetooth earbuds and there was a significant delay that kept distracting me.

Great overview of IT Support Fundamentals delivered in bite size pieces and easy to follow instructions. Also the QwikLabs and virtual machine were useful, hands-on tools in realistic simulations; getting them done enhanced my confidence that I could perform IT support in a real company.